医院二甲复审核心制度

医院二甲复审核心制度（精选5篇）

医院二甲复审核心制度 第1篇

二甲复审核心制度1.1.2 主要承担常见病、多发病、部分疑难病的诊疗工作，兼顾预防、保健、康复功能，可提供 24 小时急危重症诊疗服务。1.1.2.1 【C】主要承担常见病、多发 1.有承担本辖区常见病、多发病、部分疑难疾病诊疗的设施设备、技术梯队与病、部分疑难病的诊疗工 处置能力。作。可提供 24 小时急诊 a.有设施设备、技术梯队及处置能力，详询医务处诊疗服务。（★）2.急诊部门独立设置，承担本区域急危重症的诊疗。1Y a.急诊部独立设置 b.可以承担本区域急危重症的治疗 3.预防、保健、康复独立设置。a.没有独立设置

4.根据病源，与三级综合医院距离较远或危重病人转诊困难的二级医院的重症 医学床位数可占医院总床位的 2。a.成立的重症医学科病床数为10张 5.医学影像可提供 24 小时急诊诊疗服务。a.可以提供24小时急诊诊疗服务 【B】符合“C”，并 1.重症医学床位占医院总床位的＞3。a.没有达到 2.且符合重症评估标准的患者≥30。a.没有达到 3.医学影像（含 CT、超声）可提供 24 小时急诊诊疗服务。a.可以提供24小时急诊诊疗服务 【A】符合“B”，并 1.重症医学科床位占医院总床位的≥5。a.没有达到 2.且符合重症评估标准的患者≥40。a.没有达到1.4.3.2 【C】编制各类应急预案。（★）1.根据灾害易损性分析的结果制订各种专项预案，明确应对不同突发公共事件2 的标准操作程序。a.已成立了应对不同突发公共事件的预案 b．对不同突发事件有相关标准操作程序 23.院发（2008）18号文件 2.制订医院应对各类突发事件的总体预案和部门预案，明确在应急状态下各个 部门的责任和各级各类人员的职责以及应急反应行动的程序。a.制定了处理各类事件的总体预案 b.对各类突发事件有相关领导组及人员职责、应急行动程序。3.有节假日及夜间应急相关工作预案，配备充分的应急处理资源，包括人员、应急物资、应急通讯工具等。a.有相关预案（已下载）b．具有人员、应急物资、应急通讯工具 【B】符合“C”，并 编制医院应急预案手册，方便员工随时查阅，各部门各级各类人员知晓本部门 和本岗位相关职责与流程。a.没有医院应急预案手册 ？？？ 【A】符合“B”，并 定期并及时修订总体预案和专项预案，持续完善。a.没有修订预案1.6.4 根据政府指令，接受城市三级医院对口支援的医院，达到二级医院标准，应将“达标工作”任务作为院长目标责任制与医院工作计划，有实施方案，专人负责。

1.6.4.1 【C】政府指令的受援的二级医

1、受援的二级医院，应将“达标工作”任务作为院长目标责任制与医院院，应将“达标工作”任务 工作计划，有实施具体的方案。作为院长目标责任制与医 a.有实施的具体方案。（咨询王园媛，省立医院，对口支援）院工作计划，有实施方

2、有专人负责，对口支援工作，保证达标工作进行。案，专人负责。（★）a.有专人负责 详询医务处3 Y

3、相关人员熟悉实施方案的相关内容。a.有相关内容。【B】符合“C”，并 用当年案例证实在以下二方面能有提升：（1）承担县域内居民的常见病、多发病、危急和部分疑难重症的诊治任务，解决影响群众生产生活的重大疾病能力有一定提升。没有（2）开展 24 小时连续性急诊科院内急救服务，组织建立本县域内医疗急救服 务网络，承担日常院前急救救治任务的能力有一定提升。没有 【A】符合“B”，并 1.有数据及相关案例证实受援方案取得预定目标。？？？？ 2.数据指标显示在严重外伤（颅腔、胸腔、腹腔内大出血，与其它威胁生命需 要紧急手术抢救）、急性心肌梗死（仅 STEMI）、急性脑卒中等急危重症病人诊 治效率及处理结果取得显著进步，其能力在本区域具有明显优势。？？？？2.3.4.2 【C】对急性创伤、急 农药中毒、1.医院对急性创伤、农药中毒、急诊分娩、急性心肌梗死、急性脑卒中、急性诊分娩、急 急性心肌梗死、颅脑损伤、高危妊娠孕产妇与高危新生儿等重点病种的急诊服务流程与服务时性脑卒中、急性颅脑损伤、限有明文规定，并且在技术、设施方面提供支持。高危妊娠孕产妇等重点病 a.有对上述急症的急诊服务流程，技术、设施提供支持（已下载）见补充材料种的急诊服务流程与服务 2.急诊服务体系中相关部门（包括急诊科、各专业科室、各医技检查科室、药时限有明文规定，能落实到 剂科以及挂号与收费等）责任明确，各司其职，确保患者能够获得连贯、及时、位。（★）有效的救治。4 a.各相关部门责任明确，能够确保患者获得及时有效的救治 3.急诊服务流程体系相关责任部门人员知晓履职要求。a.有具体急诊服务流程体系（已下载）【B】符合“C”，并 1.用关键质量指标与服务时限来管理与协调各个相关科室的服务。a.没有关键质量指标与服务时限 2.有培训与教育，措施落实到位。a.没有培训与教育 3.职能部门知晓与履行监管责任，对存在问题与缺陷有改进措施。a.没有改进措施 【A】符合“B”，并 危重症患者来源与救治能力在本区域具有优势明显。a.有优势2.6.1.1 【C】患者及其近亲属、授权委托人 1.有保障患者合法权益的相关制度并得到落实。对病情、诊断、医疗措施和医 a.有相关制度。（有关尊重患者隐私权、民族习惯和宗教信仰的有关规定）疗风险等具有知情选择的权 b.落实。（病案中的知情同意书）利。医院有相关制度保证医务 2.医务人员尊重患者的知情选择权利，对患者进行病情、诊断、医疗措施和医人员履行告知义务。（★）疗风险告知的同时，能提供不同的诊疗方案。5 Y a.能够提供不同的诊疗方案。病案中体现（不同病种各异通知各科要有不用的诊疗方案记 录）3.医务人员熟知并尊重患者的合法权益。a.完全了解。（07.六安市立医院维护医患双方合法权益相关知识培训纲要）【B】符合“C”，并 1.患者或近亲属、授权委托人对医务人员的告知情况能充分理解并在病历中体 现。a.患者能充分理解。（在病案中充分体现）（知情同意书要有患者的意见不能仅有签字。）

2.职能部门对上述工作进行督导、检查、总结、反馈，有改进措施。a.有监督改进措施。（病案检查中体现）【A】符合“B”，并 持续改进有成效。（01）2.7.1 贯彻落实《医院投诉管理办法（试行）》，实行“首诉负责制”，设立或指定专门部门统一接受、处理患者和医务人员投诉，及时处理并答复投诉人。2.7.1.1 【C】贯彻落实《医院投诉管理办法 1.设立院领导接待室并执行院长接待入日制度、意见箱、投诉电话等。（试行）》，实行“首诉负责 a.执行院长接待日制度。（六安市立医院行政管理制度——院长接待日制度）制”，设立或指定专门部门统 b.意见箱。（电梯内）一接受、处理患者和医务人员 c.投诉电话。（24小时通畅2166）投诉，及时处理并答复投诉 2.设立专门科室、专职人员接待医疗纠纷投诉，并有登记记录。人。（★）a.医务处，吴忠钰。6 Y 3.定期对员工进行医疗纠纷案例分析、医疗安全教育培训及相关法律法规培训 和考试，有奖罚措施 a.案例分析。（1.4月份）b.教育培训考试。（院长培训班）c．奖罚措施。4.有投诉管理相关制度及明确的处理流程。a.有制度和流程。（见医疗纠纷投诉接待与处理程序）5.有明确的投诉处理时限并得到严格执行。a.处理时限严格执行。（见医疗纠纷投诉接待与处理程序）【B】符合“C”，并 1.实行“首诉负责制”，科室、职能部门处置投诉的职责明确，有完善的投诉 协调处置机制。a.科室、职能部门职责。b.处置机制。（见医疗纠纷投诉接待和处理程序）2.有配置完善的录音录像设施的投诉接待室。a.有。（医务处对面会议室。）3.职能部门对上述工作进行督导、检查、总结、反馈，有改进措施。a.有改进措施。【A】符合“B”，并 1.每季召开一次专题医疗纠纷投诉事件的讨论会，各科科主任均应参加通报 会。a.有参加。（1月份，4月份，少7月份）2.职能部门对提出持续改进措施有成效评价的记录。a.没有记录3.1.2 在诊疗活动中，严格执行“查对制度”，至少同时使用姓名、年龄、床号等两项核对患者身份，确保对正确的患者实施正确的操作。3.1.2.1 【C】在诊疗活动中，严格执行 1.有标本采集、给药、输血或血制品、采集供临床检验及病理标本、发放特殊，“查对制度” 至少同时使 饮食、诊疗活动及操作前患者身份确认的制度、方法和核对程序。核对时应让用姓名、年龄两项等项目核 患者或其近亲属、授权委托人陈述患者姓名。对患者身份，确保对正确的 a.有患者身份确认制度、方法及核对程序。已下载 见补充材料（患者实施正确的操作。★）2.至少同时使用两种患者身份识别方式，如姓名、年龄、出生年月、年龄、病7 历号、床号等（禁止仅以房间或床号作为识别的唯一依据）。a.至少使用患者姓名、性别、床号3种方式识别。见以上制度。3.相关人员熟悉上述制度和流程并履行相应职责。a.抽查各科室医务人员

【B】符合“C”，并 有规章制度和或程序规范各科室在任何环境和任何地点下都必须持续地履行 查对制度，识别“患者身份”。a.患者身份识别制度及程序 见补充材料 【A】符合“B”，并 1.各科室对本科执行查对制度有监管。a.抽查各科室医务人员 2.职能部门对上述工作进行督导、检查、总结、反馈，有改进措施。a.护理部、医务处进行督导、检查、总结、反馈。b．没有改进措施3.3.3 有手术安全核查与手术风险评估制度与工作流程。3.3.3.1 【C】有手术安全核查与手术风 1.有手术安全核查与手术风险评估制度与流程。险评估制度与流程。（★）a.有 《手术安全核查制度及流程》 《手术风险评估制度与流程》8 Y 2.实施“三步安全核查”，并正确记录：《手术安全核查制度》（1）第一步：麻醉实施前：三方按《手术安全核查表》依次核对患者身份（姓 名、性别、年龄、病案号）、手术方式、知情同意情况、手术部位与标识、麻 醉安全检查、皮肤是否完整、术野皮肤准备、静脉通道建立情况、患者过敏史、抗菌药物皮试结果、术前备血情况、假体、体内植入物、影像学资料等内容。

（2）第二步：手术开始前：三方共同核查患者身份（姓名、性别、年龄）、手 术方式、手术部位与标识，并确认风险预警等内容。手术物品准备情况的核查 由手术室护士执行并向手术医师和麻醉医师报告。（3）第三步：患者离开手术室前：三方共同核查患者身份（姓名、性别、年 龄）、实际手术方式，术中用药、输血的核查，清点手术用物，确认手术标本，检查皮肤完整性、动静脉通路、引流管，确认患者去向等内容。3.手术院感风险评估表应在手术结束后填写。a.具体体现在病案中《手术风险评估表》 4.手术安全核查项目填写完整。a.查手术患者病案 【B】符合“C”，并 1.制定规章制度和工作步骤来统一程序，支持在手术室之外的内科和牙科等部 门的操作，确保正确部位，正确操作和正确病人。a.有相应实行措施（手术安全核查，风险评估制度发文含内科、门诊）2.手术核查手术风险评估执行率≥95。a.查手术病案 已达标（具体体现在病案中院感调查表）【A】符合“B”，并 职能部门对上述工作进行督导、检查、总结、反馈，有改进措施。a.术前病案检查及反馈（01.以及报送考评办扣款材料）3.4.2 医务人员在临床诊疗活动中应严格遵循手卫生相关要求。

3.4.2.1 【C】医护人员在临床诊疗活动 1.对员工提供手卫生培训。中应严格遵循手卫生相关 a.有对洗手的规范程序的培训，各医务人员熟悉该洗手程序。要求。（★）2.有手卫生相关要求（手清洁、手消毒、外科洗手操作规程等）的宣教、图示。9Y a.各科室洗手池有宣教、图示。3.手术室等重点部门外科洗手操作正确率 100。a．手术室外科洗手操作正确率100，抽查相关医务人员 【B】符合“C”，并 1.职能部门有对规范洗手进行督导、检查、总结、反馈，有改进措施。a.护理部进行督导、检查、总结、反馈 b.有改进措施 已下载 见补充材料 2.洗手正确率≥90。a.达到90抽查医务人员 【A】符合“B”，并 不断提高洗手正确率，洗手正确率≥95。a.不断提高3.6.2 建立“危急值”评价制度。3.6.2.1 【C】严格执行“危急值”报告制 1.医技部门相关人员知晓本部门“危急值”项目及内容，能够有效识别和确认度与流程。（★）“危急值”。a.抽查医技科相关人员（通知各科）10 Y 2.接获危急值报告的医护人员应完整、准确记录患者识别信息、危急值内容、和报告者的信息，按流程复核确认无误后，及时向经治或值班医师报告，并做 好记录。a.查各科记录（通知各科）3.医师接获危急值报告后应及时追踪、处置并记录。a.查科室病案（通知各科）【B】符合“C”，并 信息系统能自动识别、提示危急值，相关科室能够通过网络及时向临床科室发 出危急值报告，并有语音或醒目的文字提示。a.与检验科联系确定，可以自动识别 【A】符合“B”，并 有网络监控功能，保障危急值报告、处置及时、有效。a.各科有监控、报告处理（详见各科室报告流程）3.9.1 有主动报告医疗安全（不良）事件与隐患缺陷的制度与可执行的工作流程，并让医务人员充分知晓。3.9.1.1 【C】有主动报告医疗安全（不 1.有医疗安全（不良）事件的报告制度与流程，多种途经便于医务人员报告。良）事件的制度与工作流 a.报告制度《医疗安全不良事件报告制度》文档程。（★）b.报告流程（08，《医疗安全管理》、各临床科室专门成立医疗安全管理小组，发11 Y 生医疗不良事件首先科室调处，医院专家委员会每季度对医疗安全不良事件讨论及 分析，有防患预案）2.有对员工进行不良事件报告制度的教育和培训。a.有培训通知，课件，培训，考核 3.每百张开放床位年报告≥10 件。

a.有 报告表下发各科室 未收集 【B】符合“C”，并 1.有指定部门统一收集、核查、分析医疗安全（不良）事件，采取防范措施。a.医务处 b.不良事件收集、分析、处理、防范措施 2.有指定部门向相关机构上报医疗安全（不良）事件。a.医务处 3.每百张开放床位年报告≥15 件。a.有报告 但数量不足 4.医护人员对不良事件报告制度的知晓率≥95。a.有培训、考试

【A】符合“B”，并 1.建立院内网络医疗安全（不良）事件直报系统及数据库。a.无 2.每百张开放床位年报告≥20 件。a.无 3.改进安全（不良）事件报告系统的敏感性，有效降低漏报率。a.无3.9.2 有激励措施，鼓励医务人员通过“医疗安全（不良）事件报告系统”开展网上报告工作。3.9.2.1 【C】有激励措施鼓励医务人员 1.建立有医务人员主动报告的激励机制。对不良事件呈报实行非惩罚制度。参加“医疗安全（不良）事 a.有主动报告激励制度，08 《医疗安全不良事件报告制度》件报告系统”网上自愿报告 2.严格执行卫生部《医疗质量安全事件报告暂行规定》的规定。

医院二甲复审核心制度 第2篇

随着医药卫生体制改革，促进我院管理理念更新，使我院推行标准化、规范化、精细化管理，提高我院管理水平，建立正常工作秩序，改善服务态度，提高医疗护理质量，防止医疗差错事故，使我院工作适应社会主义建设的要求，在总结《医院工作制度与人员岗位职责等规定汇编》的基础上，结合我院的实际情况，重新修订了《医院工作制度及人员岗位职责》。

本书共收录医院工作制度

项，人员岗位职责

项，十五项核心制度是要求医务人员必须熟练掌握，同时各部门根据本制度和职责的原则要求，认真贯彻执行。

太原市类风湿病医院 二O一一年九月

目录

上篇

太原市类风湿病医院工作制度

行政管理工作制度········································································1

一、院领导干部深入科室制度·································································1

二、会议制度···············································································1

三、院长查房制度···········································································2

四、请示报告制度···········································································2

五、总值班制度·········································································2

六、卫生工作制度···········································································3

七、病历管理制度···········································································3

八、医院统计制度···········································································4

九、医院图书馆/室管理制度···································································4

十、进修工作管理制度·······································································4

十一、患者入院、出院工作管理制度····························································5

十二、住院处工作制度.······································································5

十三、挂号工作度···········································································6

十四、职工上岗前教育制度…·································································6

十五、在岗职工规范化培训制度·······························································6

十六、请假考勤制度·········································································6

十七、社会监督制度·········································································7

十八、医德教育和医德考核制度·······························································7

十九、档案管理制度·········································································7

二十、信息部门管理制度·····································································8 二

十一、医院应急管理制度···································································8 二

十二、卫生技术人力资源管理制度···························································9 二

十三、医院标识管理制度···································································9 二

十四、消防与安全管理制度································································10 二

十五、投诉处理管理制度··································································10 二

十六、信息公示制度······································································11 二

十七、员工意外伤害（含感染、化学、放射等）管理制度··········································11 二

十八、患者知情同意告知制度······························································11 二

十九、医院院务公开制度··································································12 医院各委员会工作制度·································································

一、院务委员会工作制度···································································

二、医院医疗质量管理委员会工作制度························································

三、医院护理质量委员会工作制度···························································

四、医院学术委员会工作制度·······························································

五、医疗技术管理委员会工作制度···························································

六、医院感染管理委员会工作制度···························································

七、药物与治疗学委员会工作制度···························································

八、临床用血管理委员会工作制度···························································

九、医院病案管理委员会工作制度···························································

十、医学伦理委员会工作制度工作制度························································

十一、医院医疗事故鉴定委员会工作制度·····················································

十二、医院安全委员会工作制度···························································

十三、实验室生物安全管理委员会工作制度····················································

十四、医疗器械临床使用安全管理委员会工作制度················································

十五、医院后勤管理委员会工作制度···························································

十六、信息安全管理委员会工作制度···························································

医疗管理制度············································································12

一、抢救室工作制度········································································12

二、门诊工作制度··········································································12

三、处方制度··············································································13

四、病历书写制度··········································································14

五、查房制度··············································································16

六、医嘱制度··············································································16

七、医疗质量管理制度······································································17

八、查对制度··············································································18

九、会诊制度··············································································22

十、转院转科制度··········································································22

十一、双向转诊制度········································································22

十二、病例讨论制度········································································24

十三、值班与交接班制度····································································25

十四、手术室管理制度······································································26

十五、麻醉科工作制度······································································26

十六、重大医疗过失行为和医疗事故报告制度··················································27

十七、医疗技术管理制度····································································27

十八、临床检验危急值报告与应用制度························································28

十九、临床实验（检验、病理）标本采集、储存运送制度········································28

二十、患者评估管理制度····································································29 二

十一、手术（有创操作）分级管理制度························································30 二

十二、危重患者进行高风险诊疗操作的资格许可授权制度······································31 二

十三、首诊负责制度······································································31 二

十四、约束器具使用制度··································································32 二

十五、急危重患者抢救及报告制度··························································32 二

十六、住院病历环节质量与时限基本要求····················································32 二

十七、病房小药柜管理制度································································34 二

十八、中医科工作制度····································································35 二

十九、针灸室工作制度····································································35 三

十、医学工程/医疗器械科（组）工作制度······················································35 护理管理工作制度·······································································36

一、护理部工作制度········································································36

二、病房管理制度··········································································36

三、早会制度··············································································37

四、交接班制度············································································37

五、夜班督导工作制度······································································38

六、执行医嘱制度··········································································38

七、分级护理制度··········································································39

八、护理会诊制度··········································································41

九、病房药品管理制度······································································41

十、病房消毒隔离制度······································································42

十一、皮肤压力伤登记报告制度······························································43

十二、导管滑脱登记报告制度（中心静脉插管、气管插管等）·······································.43

十三、病房安全制度········································································43

十四、患者膳食管理制度····································································44

十五、健康教育制度········································································44

十六、探视、陪伴管理制度···································································45

十七、注射室工作制度······································································45

十八、治疗室工作制度······································································46

十九、换药室工作制度······································································46

二十、患者入院、出院、转院、转科护理工作制度·················································46 二

十一、物资、器材管理制度·································································47 二

十二、病人外出检查制度··································································48 二

十三、护理查房制度······································································49 二

十四、护理查对制度······································································49 二

十五、护理人员技能定期评估制度··························································51 二

十六、护理新技术准入制度································································51 二

十七、护理制度、操作常规变更批准制度·····················································52 二

十八、护理人员继续教育制度······························································52 二

十九、护理应急管理预案··································································53 三

十、护理差错、事故登记报告制度···························································58 三

十一、病房医嘱计算机录入管理制度························································59 三

十二、护理文书书写基本规范与质量监管制度················································59 三

十三、特殊科室管理制度··································································62 三

十四、手部卫生规范与质量监管制度························································68 医院感染管理制度·······································································69

一、医院感染监测管理制度·································································69

二、医院感染消毒隔离制度·································································70

三、消毒药械管理制度·····································································70 四、一次性使用无菌医疗用品管理制度·······················································71

五、医疗废物管理制度·····································································71

六、医院感染的分级防护管理制度···························································71

七、预防重点部位医院感染制度·····························································72

八、医院感染管理委员会工作制度···························································73 药剂部门工作制度·······································································73

一、医院药事管理委员会工作制度···························································74

二、临床用药管理制度·····································································74

三、药剂科工作制度·······································································75

四、调剂室工作制度·······································································75

五、制剂室工作制度·······································································76

六、静脉用药配置中心（室）工作制度·························································77

七、临床药师工作制度·····································································78

八、药房值班工作制度·····································································79

九、药库工作制度·········································································80

十、药品采购工作制度·····································································80

十一、药品验收和保管制度·······························································81

十二、药品质量监控制度·································································81

十三、住院患者自备药品制度·····························································83

十四、麻醉药品、一类精神药品管理制度····················································83

十五、第二类精神药品管理制度···························································85 医技科室工作制度·······································································85

一、检验科工作制度········································································85

二、输血科/血库工作制度····································································86

三、中心实验室管理制度····································································87

四、临床检验危急值报告制度································································89

五、医学影像科（室）工作制度································································90

六、特殊检查室工作制······································································90

七、理疗科工作制度········································································91

八、针灸室工作制度········································································91 财务与物价工作制度·····································································92

一、财务部门工作制度······································································92

二、经费审批及报销制度····································································92

三、医疗收费制度··········································································93

四、财产物资管理制度······································································93

五、票据管理制度··········································································94

六、固定资产管理制度······································································94

七、门诊收费处工作制度····································································94

八、住院处收费工作制度····································································95

九、住院患者退费管理制度··································································95

十、财务会计档案管理制度··································································95

十一、仪器设备、耗材妥购制度·······························································96

十二、物价工作管理制度····································································96

十三、医疗服务价格公示制度································································97

十四、医疗服务项目的病例记录和费用核查制度················································97

十五、住院患者“每日情”制度································································97

十六、绩效工资分配管理制度································································97

十七、内部审计工作制度····································································98

下 篇

太原市类风湿病医院人员岗位职责

管理工作人员职责······································································100

一、院长职责············································································100

二、行政副院长职责······································································100

三、办公室主任职责······································································100

四、医务科/处主任职责····································································101

五、医用图书管理员职责··································································101

六、病案管理员职责······································································101

七、医疗统计人员职责····································································102

八、人事（或人力资源管理）科科长职责······················································102

九、总务科科长职责······································································102

十、医学装备管理部门主任职责····························································103

十一、信息管理部门负责人职责··························································103

十一、医疗保险管理部门负责人职责·························································103 医疗工作人员职责······································································104

一、临床科主任职责·······································································104

二、临床主任医师职责·····································································105

三、临床主治医师职责·····································································105

四、总住院医师职责·······································································105

五、临床住院医师职责·····································································106

六、门诊部主任职责·······································································106

七、麻醉科主任职责·······································································107

八、麻醉科主任医师职责···································································107

九、麻醉科主治医师职责···································································107

十、麻醉科医师职责·······································································107 护理部工作人员职责····································································108

一、护理部主任职责·······································································108

二、护理部副主任职责·····································································108

三、护士长职责···········································································109

四、主任（副主任）护师职责·································································109

五、主管护师职责·········································································110

六、护师职责·············································································110

七、护士职责·············································································110

八、护理员职责···········································································111

九、门诊护士长职责·······································································111 十、门诊护士职责········································································111

十一、手术室护士长职责···································································112

十二、手术室护士职责·····································································112

十三、消毒供应中心（室）护士长职责·························································112

十四、消毒供应中心（室）护士职责···························································113 药学工作人员职责······································································113

一、药剂科主任职责······································································113

二、药剂科各室、组负责人职责·····························································114

三、主任(中、西)药师职责··································································114

四、主管（中、西）药师职责·································································114

五、药剂师（中药师）职责··································································114

六、药剂士（中药药剂士）职责······························································115

七、临床药师职责 ·······································································115

八、调剂人员职责········································································115

九、制剂人员职责········································································116

十、药品采购人员职责····································································116

十一、药品验收保管人员职责····························································116

十二、药学信息咨询服务人员职责························································116 医技工作人员职责······································································117

一、医学影像/放射科主任职责······························································117

二、医学影像/放射科主任医师职责··························································117

三、医学影像/放射科主治医师职责··························································117

四、医学影像/放射科医师职责······························································118

五、医学影像/放射科技师职责······························································118

六、医学影像/放射科技士、技术员职责·······················································118

七、物理治疗科主任职责··································································118

八、理疗科主治医师职责··································································119

九、理疗科医师职责······································································119

十、理疗科技师、技士、见习员职责··························································119

十一、医院感染管理部门主任/负责人职责··················································119

十二、检验科主任职责··································································120

十三、主任（副主任）检验师职责··························································121

十四、主管检验师职责··································································122

十五、检验师职责······································································122

十六、检验士职责······································································122

十七、临床检验医师职责································································123

十八、检验科质量主管职责······························································123

十九、检验科技术主管职责······························································123 财务工作人员职责······································································124

一、财务部门负责人职责··································································124

二、财务部门会计职责····································································125

三、财务部门出纳职责····································································125

四、财务部门成本及奖金核算人员职责······················································125

五、住院处、门急诊收费处收费员职责·······················································126

六、住院、门急诊收费处审核人员职责·······················································126

医院二甲复审核心制度 第3篇

1 对象与方法

1.1 调查对象

江苏省医院协会医院质量管理专业委员会委员单位包括:三级甲等综合医院23所,专科医院7所,中医院4所,部队医院3所;三级乙等综合医院8所,专科医院1所;三级综合性医院4所,专科医院1所,共51所。

1.2 方法

自行设计调查问卷,共42题,每道题可以单选,也可以多选,至少选择1项。问卷包括了“医疗不良事件报告、危急值报告、医疗技术授权管理、手术安全核查”等4项制度与执行流程,每项制度及流程调查内容包括4个方面:制度的责任部门、应用范围、工作流程和结果应用。

1.3 统计学分析

用Microsoft office 2007对数据汇总并分析。

2 结果

2.1 问卷回收情况

发放电子调查问卷57份,回收问卷51份,回收率89.5%,回收问卷合格率100%。

2.2 医疗不良事件报告制度及管理流程

被调查医院医疗不良事件报告项目涉及医疗、护理、院感、血液/药品、器械/设备、公共设施、后勤行政和医院治安,98%被调查医院开展了前5项不良事件的报告,78.4%医院开展上述8项不良事件的报告。在不良事件受理方式上:33%的医院为统一受理方式,其余则依据医疗安全不良事件类别,分别由相关部门受理;在报告的非惩罚性、自愿性方面,57%的医院规定Ⅰ、Ⅱ级医疗不良事件属于强制报告事件,漏报要惩罚,53%的规定Ⅲ、Ⅳ级医疗不良事件属于自愿报告事件,报告有奖励,以三级综合医院为主。在报告者保密性方面,80%的医院不论是否填写姓名信息系统均能自动读取报告者姓名。在报告的方式方法方面:78.4%医院利用“信息系统”,辅以“电话”,或“书面表格”,有6所(5.45%)三甲综合医院仅通过信息系统报告,未利用信息系统报告不良事件的,以中医院、专科医院和三级乙等医院居多,他们都是以书面表格形式报告。在医疗不良事件的总结、分析、应对上,84%的医院表示对上报的医疗不良事件有调查、汇总和分析,57%的医院定期对报告的医疗不良事件发生原因进行公开讨论。76%的被调查医院表示医疗不良事件每百床年报告件数大于10件,报告数小于10件的医院中以专科、部队医院为主。18%的医院表示有超过70%医疗不良事件经调查被改进,27%的医院比例在50%!70%,24%的医院比例在30%!50%,29%的医院比例小于30%。反馈方式上,采用最多的两种方式是典型案例全院通报和到相关科室召开病例讨论会,各有78%和65%的医院采用,不少医院将多种方式相结合,其中以将上述2种方式相结合应用的最多,达53%的医院。

2.3 临床“危急值”报告制度及管理流程

被调查医院危急值项目种类涉及检验、影像、心电图、超声检查、病理、内镜检查、电生理检查、血药浓度检测、核医学项目等9项,检验、影像、心电图、超声检查排在前4位。10%的医院危急值项目种类在4类及以下,4类以上占90%,其中以5类居多。30所医院设定的危急值项目数大于50项,小于20项的仅有1所医院。以生化全套检验项目为例,被调查医院2015年发生的危急值报告次数的平均值是4983次。危急值报告流程上,39%的医院按发现危急值后,本科室复核,信息系统预警,然后电话通知病区护士站,护士记录并通知医师,医师处理后记录病程记录的流程处理;有51%医院还增加了手机短信通知,有2所三甲医院发现危急值后,仅通过信息系统通知护士、医生工作站。67%的医院危急值日常管理由医务管理部门负责,此种情况占大多数。65%的医院危急值督查管理以事后传统手工方式,主要是核对检验/检查科室与临床科室危急值登记信息一致性,同时抽查住院病历查看处理及病程记录;31%的医院其管理部门首先从信息系统中获取初始资料,再到相应的科室核对登记,通过信息系统抽查住院病历。

2.4 医疗技术授权管理制度及流程

37%医院同时开展了一、二、三类医疗技术、新技术和手术分级管理,78%的医院进行了医疗新技术项目管理;33%三级综合医院没有开展三类医疗技术管理,有2所综合性医院未开展手术分级管理。75%的医院其二、三类医疗技术项目授权流程是由项目申请人提出申请,科室考核同意后报医务管理部门审核,必要时经伦理委员会审核,由医院医疗质量与安全管理委员会审核后,上报卫生行政部门审批;53%的医院其一类医疗技术授权管理流程由个人申请,科室考核,科主任审核后报医务管理部门审核,必要时经伦理委员会审核,最后由医院医疗质量与安全管理委员会审批。被调查医院医疗新技术经审批开展后,转变为常规技术的时间在0.5!3年,其中,43%的医院为2年时间。41%的医院其手术分级授权管理内容包括以下4个方面:一!四级手术、内窥镜检查、腔镜手术、各种血管介入治疗,越级手术,35%的综合医院未开展手术分级授权,49%的综合医院未开展越级手术授权。73%的医院手术授权同时依据医师技术职称、手术例数、手术能力和负面清单,90%的医院仅依据职称和手术例数。92%的医院已实行医疗技术人员授权动态管理,未实行授权动态管理为部队医院或专科医院。65%的医院认为手术授权审批组织是医疗质量与安全管理委员会,39%的医院则认为是医务管理部门,还有25%认为是院长、分管院长、科主任或其他。有47%和43%的医院认为越级手术授权审批部门是医务管理部门或医疗质量与安全管理委员会。

2.5 手术安全核查制度与流程

100%的医院住院手术室均开展了手术安全核查。90%的医院实施麻醉前、手术开始(切皮)前、患者离开手术前三步核查。《手术安全核查表》中,核查项目数以30!50项居多,占76%。在手术安全核查过程中,67%的医院“麻醉前核对”的主持人为麻醉师,35%的医院“麻醉前核对”的记录人员为手术医师;75%的医院“手术开始(切皮)前核对”的主持人是手术医师,41%的医院“手术开始(切皮)前核对”的记录人员是麻醉师;69%的医院“患者离开手术室前核对”的主持人是手术室护士,27%的医院“患者离开手术室前核对”的记录人员是麻醉师。43%的医院《手术安全核查表》上“三方人员”签名方式是以每一核对步骤完成后,均需三方人员签名,方可进行下一步操作形式进行;51%的医院以手术结束后,每一核对步骤仅需此步骤主持人签名形式进行。100%被调查医院手术安全核查工作的监管部门是医务管理部门。57%的医院表示《手术安全核查表》发生缺陷,责任人是相应核对步骤的主持人;22%的表示是相应核对步骤的记录人员。

3 讨论

3.1 医疗不良事件报告制度需要明确概念与流程

2 0 0 7年中国医院协会启动了不良事件自愿报告系统,是作为对国家强制性“重大医疗过失行为”“医疗事故报告”系统的补充,倡导不良事件报告的“自愿”“保密”“非惩罚性”“公开性”的理念[1]。其中,“自愿性”是鼓励主动报告不良事件。“保密性”是指为不良事件报告者保密或采取匿名形式。“非惩罚性”是指不论是强制报告还是主动报告,报告本身不会导致处罚,但也不是只要报告即不处罚、不处罚才报告。为了进一步促进医务人员主动发现和弥补潜在隐患的责任心,增强患者安全意识,有必要对不良事件进行分级管理和奖罚。对Ⅰ、Ⅱ级强制报告事件漏报要惩罚,对主动发现并报告Ⅲ、Ⅳ级隐患事件行为予以表扬。这对于促进医疗安全十分必要。“公开性”则是指不良事件的分析结果以简报、通讯、年度报告或主题研讨会等方式在医院内或院际间进行经验传播和学习。国内外研究认为及时对发生的不良事件进行分析、反馈是促进医务人员报告意愿的重要因素之一[2]。因此,《江苏省三级综合医院评审标准实施细则》提出医院要建立统一受理的医疗不良事件管理模式是有依据的。“统一受理”是指由指定部门收集归类日常网络直报的医疗不良事件,并根据不良事件的类型归口相关部门处理,这样既便于事件汇总、原因分析,又不影响处理。对照调查结果,我省医院对医疗不良事件报告制度中“保密性”、“非惩罚性”概念理解、“统一受理”流程方面、“公开性”的应对方面均有待改进。

3.2 危急值报告项目要突出“急”,信息传递要突出“准”

危急值,即当这种检验结果出现时,说明患者可能正处于生命危险的边缘状态,国际上认为此时应立即采取有效、适宜的抢救措施[3]。JCI标准没有对危急值具体项目及范围作出规定,只是指出医院需明确检验项目的危急值范围,通过临床应用,认为其项目在15!20项较为合适[4]。2011年原国家卫生部《三级综合医院评审标准》将危急值项目范围扩大到医技科室,包含临床检验、病理、医学影像、电生理与内窥镜、血药浓度监测等。国内有研究表明信息系统加电话报告,是危急值最稳妥、最可靠的报告模式,既保证快速传达,也可避免传递误差[5]。调查结果提示我省医院危急值报告项目种类项目多,传递途径有风险,监管效率不高,没有形成危急值闭环管理。鉴于此,我们建议:危急值种类、项目以可以让系统自动识别“数字报告”的项目为主;病理及影像类检查结果因由执业医师书写检查报告诊断,仅限于申请者误诊、漏诊时;且减少已有制度明确规定报告时间的检查项目,如术中快速病理报告明确规定15分钟内报告等。危急值传递的方式可以多种,但必须保留电话报告的方式。在监管方式上,鼓励采用信息系统的逐级上升的预警方式,对一定时间内未及时处理的危急值预警从床位医生,逐步上升至医疗组长、科主任等。

3.3 加强医疗技术准入授权管理的监管力度

2009年颁布的《医疗技术临床应用管理办法》是我国目前国家级医疗技术应用管理文件[6]。该份文件中医疗技术分类与分级相互交叉、覆盖,一类技术中有四级手术,二、三类技术中有一、二级手术;也没有大数据能为我们提供判定文件中提到的高风险医疗技术。此外,部分省市卫生行政部门制定了手术分级目录,规定手术医师权限和准入流程,但又缺乏对诊断技术、有创操作的技术分级。从我省医院调查情况看,无论是医疗技术应用管理准入范围,还是申请流程、审批部门都亟待规范。我们建议从完善医疗技术临床应用管理的相关法律法规入手,为医疗技术评估、准入提供政策指导。

3.4 手术安全核查流程要注重可操作性

2004年美国率先开展了手术安全核查,2009年WHO出版《手术安全核对表实施手册》,旨在解决重要的手术安全问题。2008年原卫生部将此项工作做为患者安全目标之一列入《医院管理评价指南》。WHO手术安全核查表每核对步骤中核对项目不超过9项,核对时间小于1分钟,明确手术安全核查由手术室巡回护士主持并记录,所有核查内容与手术医师、麻醉师和手术护士进行口头核对[7]。手册的关键点是核查项目重点突出,所有的核对项目由三方人员口头完成,由主持人签名而非三方人员签名。国内执行情况[8]和我省的调查结果提示:我们使用的核查表核查项目偏多,“三方人员共同核查签名后方可下一手术操作”在实际工作中难以执行。因此,我们建议:一方面,学习理念,领会精髓,简化现有版本,力求条目精准,提高效率;另一方面,优化流程,每一核查步骤均由巡回护士主持并记录。

3.5 建议

为了保证医疗核心制度在临床医疗中得以有效地贯彻执行,各级卫生行政部门有必要增加对标准条款的解释说明;标准条款不求多而全,重要的是根据工作现状,突出重点,动态调查;可以通过发布管理指南等措施,指导医院建立本土化的操作流程。

参考文献

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[2]谭海涛,椭强辉,江建中.医疗不良事件报告现状及主要影响因素分析[J].现代医院管理,2015,13(5):64-67.

[3]Lnudbarg GD.When to panic over abnormaivaiues[J].MLO Med lab Obs,1972(4):47-54.

[4]李耀,孙骞.基于JCI标准的危急值管理流程研究[J].现代医院管理,2014,12(2):59-61.

[5]王欣,李小莹,冀冰心,等.危急值不同告警方式对响应时间影响的分析研究[J].中国病案,2015,16(12):32-34.

[6]肖艳,李艳,冯华.探讨如何提升医疗技术应用管理质量[J].中国农村卫生,2015,60(6):7.

[7]WHO.手术安全核对表实施手册[EB/OL].(2009-01)[2012-05-21].http://www.who.int/safesurgery.

二甲医院复审考核细则目录 第4篇

第一章 医院功能任务............................................................1

一、医院设置、功能和任务符合区域卫生规划和医疗机构设置规划的定位和要求............1

（院办室牵头，医教科、护理部参与）

二、科学规范的内部管理机制........................................................4（院办室牵头，医教科、药剂科、总务科参与）

三、承担政府指令性任务............................................................7（院办室牵头，医教科、院感办、市场部参与）

四、应急管理......................................................................9（医教科牵头，总务科、药剂科、设备科参与）

五、临床医学教育及科研...........................................................12（医教科牵头，护理部、临床各科室、医技科室参与）

六、具有承担公立医疗卫生中心功能任务的能力和资源..............................14(医教科牵头，院办室参与)第二章 医院服务...............................................................17

一、预约诊疗服务..............................................................17(市场部牵头，医教科、护理部、门诊部、客户服务中心、信息科参与)

二、门诊流程管理.................................................................19(门诊部牵头，医教科参与)

三、急诊绿色通道管理.............................................................21(医教科牵头，急诊科、各医技科室、药剂科、设备科、总务科、信息科参与)

四、住院、转诊、转科服务流程管理..................................................27(医教科牵头，各临床科室、护理部参与)

五、基本医疗保障服务管理.........................................................29(医保办牵头，信息科参与)

六、保障患者合法权益............................................................30(医教科牵头，门诊部、各临床科室参与)

七、投诉管理...................................................................32(客户服务中心牵头，医教科参与)

八、就诊环境管理.................................................................34(市场部牵头,门诊部、总务科、院办室参与)第三章 患者安全...............................................................36

一、确立查对制度，识别患者身份....................................................36(门诊部、急诊科及各临床科室牵头)

二、确立在特殊情况下医务人员之间有效沟通的程序、步骤..............................38(急诊科、各临床科室牵头，医教科、护理部参与)

三、确立手术安全核查制度，防止手术患者、手术部位及术式发生错误.....................40(各手术科室及手术室牵头,医教科、护理部参与)

四、执行手卫生规范，落实医院感染控制的基本要求...................................42(院感办牵头,护理部、医教科参与)

五、加强特殊药物的管理，提高用药安全.............................................43 1(药剂科牵头，各临床科室参与)

六、临床“危急值”报告制度.......................................................45(各医技科室牵头，医教科、信息科参与)

七、防范与减少患者跌倒、坠床等意外事件发生.......................................46(护理部牵头，各临床科室参与)

八、防范与减少患者压疮发生.......................................................47(护理部牵头，各临床科室参与)

九、妥善处理医疗安全（不良）事件...................................................48(医教科、护理部、客户服务中心牵头，急诊科、门诊部、各临床科室参与)

十、患者参与医疗安全.............................................................50(门诊部、各临床科室牵头，医教科参与)第四章 医疗质量安全管理与持续改进............................................51

一、医疗质量管理组织.............................................................51(医教科牵头，门诊部、护理部、各临床科室参与)

二、医疗质量管理与持续改进.......................................................54(医教科牵头，门诊部、各临床科室、信息科参与)

三、医疗技术管理.................................................................58(医教科牵头，各临床科室、病案室参与)

四、临床路径与单病种质量管理与持续改进...........................................61(医教科牵头，医保办、各临床科室、医技科室、药剂科、信息科参与)

五、住院诊疗管理与持续改进......................................................64(各临床科室牵头，医教科、护理部、药剂科、院感办、信息科参与)

六、手术治疗管理与持续改进.......................................................71(各相关手术科室牵头，医教科参与)

七、麻醉管理与持续改进...........................................................76(麻醉科牵头，医教科、血库参与)

八、重症医学管理与持续改进......................................................82(医教科牵头，ICU参与)

九、感染性疾病管理与持续改进.....................................................86(医教科牵头，院感办、感染科参与)

十、中医管理与持续改进...........................................................90(中医科牵头，药剂科，中药房参与)

十一、康复治疗管理与持续改进.....................................................92(康复科牵头，医教科、护理部、设备科、总务科参与)

十二、疼痛治疗管理与持续改进....................................................95(各临床科室牵头，医教科参与)

十三、精神科疾病的管理与持续改进.................................................97(内二科牵头，总务科、财务科、医教科参与)

十四、药事和药物使用管理与持续改进..............................................101(药剂科牵头，护理部、医教科、院感办、总务科、信息科、药房、药库参与)

十五、临床检验管理与持续改进.....................................................113(检验科、细菌室牵头，医教科、护理部、院感办、设备科、信息科参与)

十六、病理管理与持续改进........................................................122(病理科牵头，院感办、设备科、信息科参与)2

十七、医学影像管理与持续改进....................................................131(放射科、B超室、CT室牵头，医教科、药剂科、设备科参与)

十八、输血管理与持续改进......................................................135(血库牵头，总务科、医教科、药剂科、设备科、院感办、各用血科室参与)

十九、医院感染管理与持续改进....................................................143(院感办牵头，设备科、总务科、药剂科、医教科、信息科参与)

二十、血液净化管理与持续改进....................................................150(血透室牵头，医教科、护理部、院感办、设备科、总务科参与)二

十一、医用氧舱管理与持续改进................................................157(设备科牵头)二

十二、其他特殊诊疗管理与持续改进............................................161(门诊部牵头，门诊各科室、护理部、药剂科、设备科参与)二

十三、病历（案）管理与持续改进.................................................165(病案室牵头，医教科、护理部、门诊部、临床各科室、信息科参与)第五章 护理管理与质量持续改进...............................................171

一、确立护理管理组织体系........................................................171（护理部牵头）

二、护理人力资源管理............................................................174(护理部牵头，院办室、各临床科室参与)

三、临床护理质量管理与改进......................................................178（护理部牵头，各临床科室参与）

四、护理安全管理................................................................183（护理部牵头，各临床科室参与）

五、特殊护理单元质量管理与监测..................................................185(护理部牵头，院感办、手术室、消毒供应中心、设备科、总务科参与)第六章 医院管理..............................................................190

一、依法执业....................................................................190(院办室牵头，医教科、总务科、设备科、财务科、病案室、信息科参与)

二、明确管理职责与决策执行机制，实行管理问责制...................................193(院办室牵头，各职能科室参与)

三、依据医院的功能任务，确定医院的发展目标和中长期发展规划......................196(院办室牵头，各职能科室参与)

四、人力资源管理................................................................198(院办室牵头，医教科、护理部、客户服务中心参与)

五、信息与图书管理..............................................................202(信息科、图书室牵头，院办室、医教科、财务科参与)

六、财务与价格管理..............................................................206(财务科牵头，信息科、药剂科、设备科参与)

七、医德医风管理................................................................211(纪检办牵头，医教科、护理部参与)

八、后勤保障管理................................................................213(总务科牵头，保卫科参与)

九、医学装备管理................................................................219(设备科牵头，医教科、临床医技各科室参与)3

十、院务公开管理................................................................224(院办室、市场部牵头)

十一、医院社会评价..............................................................226(市场部牵头)第七章 日常统计学评价.......................................................227

一、医院运行基本监测指标.......................................................228(财务科牵头，信息科参与)

二、住院患者病种监测指标.......................................................230(病案室牵头)

三、单病种质量指标.............................................................245（医教科、护理部牵头）

四、重症医学（ICU）质量监测指标..................................................252(医教科牵头)

五、合理用药监测指标...........................................................257(药剂科牵头，医教科、信息科参与)

六、医院感染控制质量监测指标.................................................261(院感办牵头)

二甲医院复审动员大会的讲话 第5篇

上 的 讲 话

2012 年 8月 22 日

同志们：

为积极稳妥推进公立医院 改革，促进医疗机构加强自身建设和管理，不断提高医疗质量，保证医疗安全，改善医疗服务，更好的履行社会职责和义务，按照卫生部和省卫生厅的统一部署，市卫生局将于今年12月底前对全市二级医院进行等级复审，届时我院将接受市二甲复审组的复审，从现在起要认真做好复审的各项准备工作。

今天，我院在这里召开“迎接二甲医院复审动员大会”目的就是要充分发挥大家的力量，共同努力，积极投身于迎接二甲医院复审的工作中来。力争顺利通过“二甲”复审。刚才路主任宣读了二甲院领导组和奖惩办法，郑院长宣读了实施方案和标准任务分解表，并对我院二甲复审工作进行全面的部署。

下面，我就迎接二甲复审提几点要求：

一、统一思想，提高对二甲复审准备工作的认识。

开展“迎接二甲复审，是积极响应卫生部公立医院改革目标的重要举措，旨在围绕医疗体 制改革中心任务，稳步推进各项医疗服务监管工作，全面提升医 疗质量及医院管理水平。保持二级甲等医院称号和水平，关系到医 院的长远发展，关乎全院职工的切身利益。迎审工作是我院年底工作的重中之重，对于加强科室管理，保障医疗安全，促进服务质量，提高技术水平，增强服务功能，树立医院品牌形象，提高医院核心竞争力，促进医院更好更快地发展具有重要的 意义。顺利通过二甲复审是实现我院成为“县域医疗服务中心”战略目标的明确要求和必由之路，也是我院在十二五期间向三级医院目标的前提条件。因此，扎实做好二甲复审工 作，是稳固医院发展基础，提升医院影响力，保障医院战略部署实施的现实需要。卫生部新出台的《二级综合医院评审标准》2012年以实施细则，以“安全、质量、服务、管理、绩效”为主题，充分借鉴吸收近年来国内外医院管 理实践中的新经验和新成果，在总结第一周期医院评审和医院管 理年活动等工作经验的基础上，摒弃以往偏重设备、规模等硬件设施的考核方法，在关注医疗质量和医疗安全的同时，紧紧围绕医改中心工作，结合公立医院改革总体设计，将评价重点放在了改进服务管理、加强护理管理、城乡对口支援、住院医师规范化培训、推进规范诊疗和单病种费用控制等工作落实情况等工作上。同时，针对群众关心的热点、焦点问题，重点考核反映医院管理理念、服务理念的制度、措施及落实情况，以及学科建设和人才培养情况、辐射带动作用等，更加突出日常评价的比重，注重医院日常运行的监管。这就要求我们要改变旧有的思维模式和 管理习惯，将工作的基点打在“以人为本”、“以病人为中心”上，走以内涵建设为主、内涵和外延相结合的发展道路，树立医 疗行业的良好形象。

二、加强领导，精心组织，确保“迎接二甲复审，活动取得实效。迎接二甲复审工作是一项复杂的系统工程，涉及全院方方面面是我院年底之前工作中心和重心，全院各部门、各科室和全体员工要积极行动起来，认真履行职责，各负其责、各司其职，做好迎接二甲复审的各项准备工作。

（一）加强组织领导，精心组织实施

二甲复审工作作为当前医院的第一要务来抓。根据二甲复审工作 任务需要，医院成立了领导小组及各工作组，各级干部要全力以赴、严格执行责任分工，落实措施任务，加强指导检查，增强 横向交流，定期反馈意见，提高效率、加快进程，带领全院职工积极投身于医院等级复审的攻坚战中。各部门、各科室 要按照这次会议的总体部署和要求，统一思想、提高认识、明确目标、履行职责，带动科室全体医务人员积极主动地参与到迎审活动中来，结合自身实际，在迎审活动中，建立健全组织机构，落实人员分工和职责，制定具体的 实施措施，各部门、各科室要认真学习评审标准、逐条吃透弄懂其内涵要求及要领、责任到人、逐一落实。全面安排好各项工作。对因组织不力、工作松懈、发生问题人为丢分的部门和科室，医院依据奖惩办法将严肃处理相关责任人。

（二）坚持统筹兼顾，狠抓工作落实

迎接二甲复审工作是一个复杂的系统工程，涉及到医院的方方面面，各科室要在准确理解和把握《评审标准》的基础上，统筹兼顾，分类完善，确保在管理制度、行为规范、软件建设等各方面做到不漏、不缺，遇到困难不回避，不退让。在自评过程中，要逐项核对，坚持“回头看”原则，使各项工作措施落实到位，务求基础好的项目指标优化，基础差的项目符合评审要求。内审组要坚持原则，要严格把关，决不能敷衍了事，心存侥幸，同时要求整改的问题要跟踪问效，改进是基础，落实是关键。全院上下 要大力弘扬求真务实、真抓实干的精神，克服形式主义，切忌表面文章，认真抓好各项工作的检查、监督和指导，力求使各项工作的部署落到实处，保证各项工作有序、有效、快速推进。

（三）立足全局，步调一致

二甲复审工作关乎医院发展长远，且工作涉及面广，难度大，影响制约因素多，全院上下务必 要树立一盘棋思想，干部与职工、党员与群众、部门与个人、临 床与职能部门之间都要相互支持、相互配合，摒弃本位思想，服从、服务于当前大局，为二甲复审工作的顺利开展创造一切有利条件。各职能部门各项工作要认真履行职责，加强对临床、医技等科室的指导帮助。临床、医技科室要自觉接受各职能部门各工作组的指导和检查，认真落实核心制度、操作规程，完善医疗文书和科室软件资料，全院上下齐心协力，共同作好二甲复审的各项准备工作。

（四）加强整改落实，注重实际效果

在此次 “迎接二甲医院复审活动中，要针对以往“医院管理年”活动检查、“医疗质量万里行”、百姓放心示范医院创建活动中暴露出来医院管理工作中存在的问题和薄弱环节，对照评审标准，提出具体明确的整改目标，坚持重在整改、重在落实的原则，花大力气、下大决心，坚决整改到位，既为二甲复审作好充分准备，更为医院长久可持续发展奠定坚实的基础。

（五）严明组织纪律，严格奖惩

二甲复审工作时间、任务重，必须要有严明的组织纪律，作为保障，确保迎接复审的各项准备工作有条不紊的进行，劳动纪律和岗位责任制，严格执行效能建设、PC管理，合理检查，合理治疗，合理用药，控制医药费用不合理增长的规定，认真落实医疗质量、医疗安全核心制度，规范医疗服务行为，进一步改进服务，确保在二甲复审准备阶段不发生医疗事故和纠纷。确保二甲复审工作和医院其它工作协调发展、共同提高。

同志们！此次二甲复审是对我院95年被授予二甲医院以来，特别是对近年来各项工作的检验，更是我院组织建设、能力建设、质量建设走向新的阶段以及三级医院迈进的主要一步，我们必须举全院之力、聚全院之智，努力打胜“保牌”攻坚战，从今天开始我院正式进入到迎检二甲复审工作的实施阶段，全院各级干部、全院员工要增强责任感、使命感、荣誉感，明确工作思路，调整精神状态、调整作息时间、转移工作重心，拿出新的举措，全力以赴投身于迎检二甲复审工作并以此次为契机促进医院管理再上新台阶，组织建设、医疗质量、服务水平进一步提高。