第一篇：酒店英语收银范文
酒店收银英语
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收银英语
Sir,have you consumed food of mini-bar in the room ?先生,请问房间有消费小酒吧吗? Would you mind the charges of the two rooms printed in one bill? 请问两间房是一起打印帐单结帐吗? How would you like to make the payment ,sir ,credit card or cash ?请问先生如何付款? Would you please sign here ?麻烦您在这里签名. This is the authorization of deposit , may be disposed now .这是押金卡纸,可以撕掉. You need to pay deposit amnonted to #...您需要交押金….元. For consumption in other places of the hotel and credit to room bill,you have to make extra deposit …因方便您在其他营业点转房帐,需要收押金….元. Sorry sir ,your deposit is not enough ,you need to pay further deposit…对不起,因你的押金不足了,需再收押金…元. Sorry sir ,the balance is not enough in your card (the card is expire/invalid),could you kindly pay by another card or other methods ?先生对不起,你卡上的余额不足(卡已过期),是否可以换一张卡或其他支付方式? Due to breakdown of bank operating system,the process time is longer, please wait a moment .因银行系统故障,授权时间较长,请稍等一会. Would you mind take a seat there ?麻烦你在那边稍坐一下好吗? Sorry ,card is lost ,you need to pay twenty dollars compensation .对不起因房卡丢失了,需收20元赔偿费. You have left something in the room ,would you mind a bellboy to take it to you?你房间有遗留物品,需要行李生帮忙拿下来吗? Sir ,you have asked for a cable and a flat connector form room service department,where would you like to place it ?先生,你在管家部借了一条网线和一个排插,请问放在哪里呢? Would you need the F&B(food and beverage) consumption separted form room bill.餐费和房费需要分开打印吗? Here are invoice and bills,thank you !这是你的发票和帐单,谢谢你的惠顾. Sorry ,due to the lost of deposit receipt , please produce your ID .card copy ,and sign to confirm the lost ,then we’ll return the deposit .对不起,因押金单丢失,需要你的证件复印,签名确认,才可以退钱.
登记住宿
18. Good evening .may I help you , sir?晚上好,我可以为你效劳吗? 19. Yes, I’d like to check in , please. 是的,我想办理住宿登记. 20. Do you have a reservation with us ? 你有向我们预订房间吗? 21. Yes , I do.有的
22. May I have your name ,please .请问你尊姓大名? 23. Could you fill out the form , please?可以请你填一下表格吗? 24. All right.好的
25. Thank you very much. 26. Here’s your room key. Your room number is 1201. 27. The bellman will show you to your room . 28. Enjoy your stay .祝你住宿愉快. 29. Thank you. 30. Our pleasure.
办理退房
31. I’d like to check out now. 我现在想办理退房手续. 32. Certainly, may I have your room key ,please.好的,请给我你的房间钥匙? 33. Here you are. 给你
34. Thank you ,one moment ,please.谢谢,请稍等一下. 35. Thank you for waiting.请稍等. 36. Would you check the breakdown of your bill?请你检查一下你的帐单总额,好吗? 37. It looks okay.没问题. 38. The total is 35000 yen .总共是三万五日圆. 39. How would you like to make your payment. 想要用什么方式付款? 40. By credit card,here you are .用信用卡,给你. 41. Thank you very much . 42. We hope you enjoyed your stay .我们希望你喜欢这里的住宿服务. 43. We did very much . thank you .谢谢,我们很喜欢. 44. Thank you for staying with us .谢谢你入住我们的酒店. 45. Good-bye.
收费会话
46. Did you use the mini-bar in your room?你使用到房间的迷你吧吗? 47. Did you have breakfast at the restaurant ?你吃过餐厅里的早餐吗? 48. At any of the restaurants in the hotel ?在酒店里的任何一家餐厅? 49. I’ll draw up your bill.你将结算你的帐单. 50. We have deducted your deposit of 10 000 yen .so the balance comes to 5000 yen .我们已经扣掉你预付的一万圆,最后请再付五千圆. 51. A service charge of 100 yen is added to every ohone call from your room .房间内的每一通电话都要收一百圆服务费. 52. An additional charge of 50 percent of the daily room rate will added for late checkout .每日房间价格额外的百分之五十费用在退宿时会加和去. 53. The bellman will pick up your baggage at your room .服务生会把你的行李送到你的房间. 54. We’ll keep your bags at the bell Captain’s Desk. Your bags are kept at the bell Desk.我们会将你的袋子放在服务生生领班柜台。
55. We are afraid we have no baggage collection service.我们没有行李收递服务。
56. There is a cart available at the lobby . please feel free to use it .在大厅有推车，请放心使用。
57. Shall we keep your baggage until you leave for the airport .我们需要保管你的行李直到你离开前往机场吗?
58. Please show your claim tag to the bellman.请把行李认领牌拿给服务生看。 59. This can’t be right.这并不正确。
60. I never made any phone calls .我没有打过任何电话
61. The drinks were taken out of the refrigerator by mistake.误从冰箱拿出饮料。 62. I’ll check it for you. 63. I’m afraid there’s no mistake on the bill. 64. 65. 66. 67. 68. 69. 70. 71. 72. 73. 74. 75. 76. 77. 78. 79. 80. 81. 82. 83. I beg your pardon ,sir, that’s our mistake. We will subtract the charge for the telephone call. 外币兑换
Could you exchange US dollors for yen ?你可以把美金兑换成日圆吗? Are you a hotel guest ,sir?先生，你是酒店客人吗?
Yes ,my room number is 510是的，我的房间号码是510。
Thank you .How much would you like to change?谢谢您，您想换多少钱? What’s the rate today ?今天的汇率是多少?
Today’s rate for a us dollar is one hundred three point one yen .今天的兑换率是一美元兑换一百零三点一日元。
Then 500 dollars.那么换500美金。
All right may I see you passpost ,please?好的，我可以看看你的护照吗? Here.在这里 Thank you
How would you like it cashed ?你想换成什么面额的?
Here are there 10000yen bills and five 1000 yen bills.这里有三张一万日元和五张一千日元的钞票。
Let me calculate the total amount.让我算一算总金额。
I’m afraid the foreign exchange is a service for the hotel guests only .抱歉，我们只为酒店客人提供兑换外币服务。
I’m afraid we can only accept US dollars .很抱歉，我们只收美元。
Could you exchange dollars at a foreign exchange bank?你能在外汇银行换美金吗?
The bank is open from 9 AM to 3 PM,Monday through Friday银行营业时间周一到周五从早上九点到下午三点。
CHAPTER4 CASHIER 第四章
收银
84. Good morning(afternoon/evening)sir ,what can I do for you ? 85. Nice to see you again,did you have a good time?很高兴又见到你，玩得开心吗? 86. How do you like the hotel service,sir ?先生，你喜欢我们酒店的服务吗?
87. If I’m right ,it must be two days ago that you checked in ?如果没有错的话，你一定是两天前入住的。
88. I’m glad to know you like our service.很高兴你能喜欢我们酒店的服务。 89. I’m so glad you’ve enjoy your stay with us .很高兴你在我们酒店那么愉快。 90. Checked out , sir ? 你要退房吗?
91. No , I’d like to checked in.不，我要入住。
92. Will you register at reception desk please?请在前台登记，好吗? 93. Are you checking out right now ?你现在退房吗? 94. Yes, I am .是的，退房。
95. Would you like to vacate the room now ?yes 你想现在退房是吗?是的
96. May I know your name and room number please?请你告诉我你的名字和房号好吗? 97. May I have a look at your passpost please?我能看看你的护照吗? 98. Ok,here you are. 99. May I have your signature here plaese?请你在这里签名好吗? 100. Yes , no problem.好的，没有问题。 101. I’m afraid you’ll have to show me your passpost or some other identification.恐怕你要出示你的护照或者其它证件。
102. Credit cards are welcome at our hotel。我们酒店可以用信用卡。
103. We accept the following credit cards: American Express,Visa,Dinners Club ,Master card ,and so on.我们可以用下面的信用卡，美国VISA卡，大来卡、万事达卡等等。 104. What kind of credit cards have you got ?你有什么信用卡呢? 105. We have Visa card .我们有VISA卡。
106. Are you going to pay cash or use credit cards ?你用现金付帐，还是刷卡?
107. You have pay advance deposit in accordance with the hotel’s policy unless you use credit card.根据酒店规定，你需要先付押金，除非你使用信用卡。
108. How much do I have to pay in advance?你需要交多少押金呢?
109. It depends on how long you are going to stay in our hotel.这要根据你打算在我们酒店住多久而定。 110. How would you like to make a payment?请问你打算怎样付款? 111. How would you like to settle your bill(account)?你想怎样结帐?
112. In what form will the payment be made, madam?请问女士，你以何种方式结帐?、 113. May I have the credit card please?把你的信用卡拿过来好吗?
114. I’m sorry your credit card has been overdued.很抱歉，你的信用卡已过期。 115. What kind of payment would you like ?你想以什么方式来结帐? 116. I’d like to settle my bill with(by) credit card .我想用信用卡结帐。
117. Could you leave the room card with us after your luggage have brought down please?拿下行李后，把房卡交回我们好吗?
118. You should bring back your room card when you check out .结帐时请将房卡带回来。 119. Keep the room card with you , don’t lost it please.请带好房卡，不要遗失。 120. Will you show me your room card please?请出示你的房卡好吗?、 121. Here it is .好的，这就是。
122. I’m afraid I can’t draw up the bill for you unless you pay the lost room card.我恐怕不能帮你打单，除非你赔偿遗失的房卡。
123. Have you made any phone calls from your room sir ?先生，你有在房间里打过电话吗? 124. Yes , I made a few calls to my company.是的，我打了几个电话回公司。
125. have you made any long distance calls before you left room?我离开房间前有打过长途电话吗? 126. Yes , a call to hong kong.是的，我打了一个去香港。
127. Item 2 is 328 for the room rate of a deluxe suite .第二项是328元，豪华套房的租金。 128. Item 3 is 90 for the long distance calls.第三项是长途电话费90元。 129. It is the telephone call you have made . 这是你打过的电话号码。
130. The charge is for drinks from the mini-bar .这是你从迷你吧拿饮料的费用
131. Have you taken anything from the mini-bar?你有从客房迷你吧里拿过东西吗? 132. Three bottles of drink in the morning.有的，早上我拿了三瓶饮料。 133. The third entry is the charge for chinese restaurant.第三行是中餐消费。 134. The service charge is included in the bill.服务费已经包括在内。
135. Your overseas telephone calls are included in the bill.你的国际长话费费包括在内。 136. This means the room rate and that is the service charge.这是房租，那是服务费。
137. Wait a moment and let me figure out your bill,sir .请稍等，先生，我帮你核计一下费用。 138. Please wait a minute, I’ll handle the bill by turns.请稍等，我依次处理帐单。 139. Shall I add this sum to your account ?我把这项金额加到你的帐单里，好吗? 140. Yes , please.好的。
141. Shall I draw up your bill for you right away ?我马上帮你打单，好吗?
142. Shall I make out two bills for you and your friend ?我帮你和朋友分开结帐好吗?
143. Would you mind waiting a moment while I check the data?请稍等一下，我检查一下帐目，好吗? 144. That comes to $ 2358 Yuan altogether.总计为2358元。
145. Do you and your friend pay individually?你和你朋友要分开结帐吗?
146. Your bill comes to $ 888, including the service charge .你的帐目总额为888元，包括服务费。 147. You bill stands at 1050at moment.你目前的总消费已达1050元。 148. Your bill totals $ 678.你的帐单总数是678元。
149. Shall I make out a single bill or two separate bills?我帮你打一份帐单还是分开结帐。 150. The check out time is 12:00 at noon .退房时间是正午12：00。
151. If you leave after 12:00 at noon , you’ll have to pay half of the rate.如果你正午12：00以后退房，你得多付半天的租金。
152. Now it’s 5:00 PM, I afraid you’ll have to pay half the rate.现在是下午五点，恐怕你得多付一天的房租。
153. Here is your bill would you like to check it ?这是你的帐单，你要检查一下吗?
154. If you leave after 6:00 PM ,you’ll have to pay the full rate.如果你下午六点后退房你得多付一天的房租。
155. This is your total bill ,will you have a check please?这是你的总帐单，请检查一下好吗?
156. This is your bill , have a check and sign your name please .这是你的帐单，请检查一下然后签名。 157. This is your charge and your receipt.这是你的零钱和你的发票。
158. Here is your charge,do you need a receipt?这是你的零钱，请问你需要开发票吗?yes,please.是的，开一张。
159.
Thank you for choosing our hotel I hope you’ve enjoyed your stay.谢谢你的光临，希望你在我们酒店过得愉快。
160. Thank you very much sir . good-bye. 161. We hope you have an enjoyable stay here.我们希望你在我们酒店过得愉快。 162. We hope you a pleasant journey.祝你旅途愉快。
163. We hope you will come and stay with us again.希望你下次再来。
164. Have a good time,ladies and gentleman.女士们，先生们，祝你们玩得开心! 165. Sincerely with you a pleasant journey .衷心祝愿你旅途愉快。
166. You can change the money at Bank of China .你可以在中国银行兑换外币。
167. Today’s rate of exchange is RMB 1.05 for HK dollar.今天人民币与港币的兑换率是1.6。 168. The rate of exchange is RMB on Yuan for HK dollar in our hotel.在我们酒店，人民币与港币的兑换率是1:1. 169. Would you like to change some money ?你想兑换钱吗?
170. How would you like to change?你想兑多少钱?1000HK dollars. 171. I’m sorry sir ,we don’t exchange HK dollar into Japanese yuan.对不起先生，我们这里不能以港币兑日元。
172. I’m sorry sir , we don’t exchange US dollar into HK dollar .对不起先生，我们这里不能以美元兑港币。
173. Will you go to Bank of China and change it ?你去中国银行兑换好吗?
174. I’m afraid you’ll have to go to Bank of China to change it .恐怕你得去中国银行才能兑换。
第二篇：酒店收银员常用英语
1、(How)would you like to deposit in cash or by credit card? 您是交现金押金还是押信用卡?
2、Would you please deposit 600RMB in advance? 请预交600元押金好吗?
3、Sir, we can accept Visa Card and Master Card… 先生，我们可受理维萨卡和万事达卡
4、Would you please sign here?...Thank you !Wish you a goog stay with us! 请在这里签名好吗?…谢谢，祝您入住愉快!
5、I’m sorry,I’m afraid we can’t change USD into RMB. 对不起，恐怕我们不能将美元换成人民币。
6、Here is your bill,it totals 100 RMB. 这是您的账单，一共是100元。
7、Your room rate is 368RMB,we offered you 20% discount,It’s 296RMB per-night.And it comes to 592RMB for two nights. 您的房价是368元，给您打八折是296一晚，两天是592元。
8、Your bill stands at 688R,plus two nights’ room rate is 592,minbar is 18,long distant call is 58,and room others is 20. 您的账单是688元，包括两晚房费592，小酒吧18，长途电话58，还有客房杂项20。
9、How would you like to pay your bill?(in cash or by credit card) 请问您用什么方式付账?(现付还是卡付)
10、Excuse me,sir.The cup in your room was broke.According to our hotel’s regulation,I’m afraid we have to charge 10 to your account. 对不起，先生。您房间的杯子打破了，按酒店规定，我们不得不将10元损失记入您的帐项。
11、Wait a minute,please.The room attendant is checking your room. 请您稍等，服务员正在查房。
12、Just a moment,please.I’ll be with you as soon as possible. 稍后，我将尽快为您办。
13、Could you please repeat a little more slowing? 您能慢一点再说一次吗?
14、Hold th line,please.I’ll connect with the assistant manager,just a moment. 别挂电话，请稍后，我将与大副联系。
15、Do you need invoice/(your bill)? 您需要发票/(账单)吗?
16、I’m sorry to keep you waiting.Have a nice trip. 对不起，让您久等了。祝您旅途愉快!
17、For sauna only ,48RMB,once,include wet/dry steaming and cold/hot surfing.For massage,we charge by every 45 minutes. 净桑拿每次48，包括干/湿蒸，冷热冲浪。按摩按每45分钟一个钟。
18、If you want massage service,it costs 88RMB in standard room,and 228RMB in VIProom for the first 45 minutes. 按摩的话，头钟普房88元，贵宾房228元。
19、I connected with the laundry center,Just a moment,please,they will go here and take away you clothing. 我已联系了洗衣中心，请您稍等，他们会过来取走您的衣服。 20、Thank you ! You are welcome! 谢谢!--不用谢!
21、Welcome to our restaurant for dinner. 欢迎来本餐馆用餐
22、Have a good time. 祝您愉快
23、Have a nice trip. 祝您旅途愉快
24、We’ll expect you to come again. 欢迎您下次再来
25、I’m sorry to have kept you waiting for so long. 对不起，让您久等了。
26、Thank you for your pointing,We’ll try my best to improve. 多谢您的指点，我们将尽最大的努力改进。
27、I’m sorry ,nobody answered the phone. 对不起，电话没人接。
28、Hold the line,I’ll put you through. 别挂线，我马上为您转线。
29、Just a moment,I’ll call our collegue/assistant manger/to take care of it right away. 稍等一下，我马上叫我的同事/主管/大堂副理来处理。 30、Hotel policy requires one night room charge as deposit. 酒店制度要求多收一晚房费作为押金。
31、Please keep it,please return it when you check out. 请您收好你的押金单，退房时请归还。
32、Could you tell me the time please,It’s ten past five. 您能告诉我现在几点了吗?现在是5点10分。
33、My English is very poor. 我的英语很差。
34、Here’s your change and receipt. 这是您的零钱和发票。
35、Thank you for your compliment. 谢谢您的夸奖。
第三篇：酒店收银制度
收银员管理制度
一、 收银员按照排班表每日准时上下班，点到完毕后打扫工
作区卫生，保证收银区干净整洁。
二、 检查收银系统、刷卡系统是否正常，如出现故障及时报
告当日带班部长或相关部门及时处理。
三、 营业前由收银部长或领班至财务部出纳处兑换足额零
钞，以备营业区使用。
四、 散客结账：
1、 开台后，收银做好每台点菜的监督工作、如出现点
菜品错误、退菜异常、酒水更换异常时因及时通知相关部长。
2、 客人结账时因先打印预结单，主管厅面经理给客人
确认签字。
结账时分以下四种方式;
A、 现金结账：客人支付后查验人民币真假后及时给
客人结账;
B、 客人用银行卡或者信用卡支付给客人刷卡，并请
客人签字确认;
C、 如客人消费需要挂房间帐，务必确认客人身份，
并与前台确认客人押金足够时方可挂账并请客人
签字确认;
D、 如客户需要挂AR(应收帐)，由相关负责厅面经理
签字确认，如果协议单位确认有效签单人，并请厅面经理签字确认消费，如临时挂账、开临时账户并由担保经理签字确认;
E、 宴会结账根据实际需要进行操作;
五、 发票管理:
每日当班人员需按照客人消费撕发票，严禁出现多撕现象，并在账单注明发票已撕字样;当班结束后在发票交班本填写当日发票撕出情况，明细到台号包间，如发票不足，及时到财务补充。
六、 促销优惠券管理：
因公司营运需要，酒店发放促销优惠券之类，按照规定如实发放并做好登记。
七、 收退订金;
如当日有客户交订餐定金，当班人员填写收据注明客户姓名和联系方式，红联给客人保管，蓝联及现金当日交财务做帐。
第四篇：酒店前台收银制度
1、 上班仪容仪表不整、未佩带工牌、头花、化淡妆者，扣10分。
2、 上班前未做好开市工作(备用金、发票、保证金收据等)、转班交接、未对工作所需用具(岗位职责第三条)进行清洁保养工作者，每项扣10分。
3、 未按规定时间及时上交营业款及营业报表者，扣50分，造成公司营业款受损者，将追究赔偿责任。
4、 当班时所负责区域卫生不合格者，扣10分。
5、 上班时间做私事，(如玩手机、打私人电话、闲聊、吃零食等)扣10分。
6、 擅自兑换外币者，扣20分，并追讨公司损失。
7、 因业务不熟或工作不认真导致刷卡无效或无法收到房费者、以及收到假钞者;均由经手人员如数赔偿。
9、 向无关人员透露有关酒楼经营情况、资料数据者，视情节轻重扣50分—100分。情节严重给予无薪辞退。 10签单的账单无顾客签名,无经理签名，一次扣50分，并取消当月绩效。
11、未经总经理或财务总监同意，擅自挪用备用金、借支营业款者，扣100分，造成经济损失由当事人承担，情节严重给予无薪辞退。
12、酒店系统的电脑，严禁点击任何网页,或下载任何资料，违者一次扣罚100分，因点击与工作无相关的网页导致电脑中毒或系统不能正常使用，扣罚100分及对造成的经济损失由当事人负全责。
13、已结账的账单未及时按[现金付讫]印，有开发票的[已开发票]印;每一项少盖一个印章扣3分，整月超过少盖8个印章，按全月每次扣10分。
15、顾客入住登记表、订金单、结账单需宾客签名，少签名一个扣10分。
16、账单不符一次(如有交订金未开订金单、未交订金开订金单等)视为作弊处理,一次扣50分;
17、签单的账单没有按规定格式(如房号、单号、公司名称)填写，一次扣10分。
18、不认真对照客人签单笔迹造成损失、因工作操作失误造成多收或少收金额，所造成损失由经手人全额赔偿。
19、未严格执行“前台收银岗位职责”条例者，违反一条，视情节轻重扣10-200分。
本规定自颁发之日起全线实行。
客家皇子餐饮有限公司
二0一0年一月二十五日
第五篇：酒店收银服务案例
服 务 案 例
结账!结账!收银员刘静正在埋头工作，突然听见有人叫喊，抬起头来见到一男子眼睛通红一嘴酒气。赶紧停下了手头的工作，微笑着的说，先生，这是您的账单。并将账单送到客人手边客人好象没听见，一边拍着桌子，一边含混道，给我一瓶矿泉水，我口渴!收银员刘静一听赶忙将一杯热茶和一条热毛巾亲自送到这名客人手中并将这位客人搀扶到旁边的沙发上。就在这时那位喝醉酒的客人的同伴也刚好赶来，看着这一幕他们都连声道谢并夸收银员刘静是个敬职敬责、心地善良的好姑娘。……
醉酒客人的暴躁和无礼是我们无法控制的。当时委屈算不了什么，如果我们能用全心全意的服务为酒店换来好的声誉和口碑接。如果我们能每时每刻都为客人着想，为酒店的声誉着想，那么我们创造出来的价值将是不可限量的。